Store Policies & Warranty
Understanding our policies is important for all repairs, product sales, and services. Please review these terms for a smooth experience with Star One Wireless.
Repair Warranty
We offer a 7-day warranty on phone repairs and 30 days on laptops. Warranty covers only screen or device issues with no signs of physical damage. Cracked, dented, or water-damaged screens are not covered.
Product Sales
All phones and laptops sold come with a 30-day warranty, excluding physical damage. Accessories have a 7-day warranty. Returns must be accompanied by a receipt. No refunds after the return window.
Service Agreements
Unlocking services are not guaranteed to be permanent. Changing SIM cards or resetting may void unlock. 8% fee applies on debit/credit payments. Star One is not responsible for lost SIMs or unpaid pickups after 3 months.
Our Guarantee
Warranty Terms
At Star One Wireless, we stand behind our services. Please review our warranty terms below. Note: Warranty excludes physical damage like cracks, dents, or water exposure.
Phone Repairs
7-day warranty on phone repairs. Coverage excludes damage from drops, cracks, water, or tampering. Original displays available on request (higher cost).
Laptop Repairs
30-day warranty on laptop repairs. Applies only to technical issues not caused by physical or liquid damage. Receipt required for any claims.
Accessories
7-day limited warranty on accessories. All items must be returned with original packaging and no signs of misuse.
Screen Repair Information
Star One Wireless Screen Repair Policy
At Star One Wireless, we're committed to providing reliable and affordable screen repair services for your devices.
Please review our screen repair policy to understand the terms and conditions of our service.
Our expert technicians ensure quality repairs using aftermarket screens for cost-effectiveness, unless an original screen is specifically requested.
- Aftermarket ScreensWe use high-quality aftermarket screens for most repairs to keep costs down.
- Original ScreensOriginal screens are available upon request, subject to availability and additional cost.
- Expert TechniciansOur skilled technicians ensure your device is repaired with care and precision.
We strive to offer the best screen repair service in Germantown, Philadelphia.
Thank you for choosing Star One Wireless for your repair needs.
Quality repairs, clear policies, and customer satisfaction are our top priorities.
Star One Wireless Team
Customer Service
Our warranty covers non-physical issues only for 7 days. Cracks, scuffs, or internal damage are not covered.
Screen Repair Policy
- We use high-quality aftermarket screens for most repairs to maintain affordability.
- Original manufacturer screens are available upon request, subject to availability and additional cost.
- Our warranty covers non-physical issues for 7 days after repair.
- Physical damage such as cracks, scuffs, or internal damage is not covered by the warranty.
- All repairs are performed by our expert technicians to ensure quality and reliability.
Star One Wireless - General Store Policy
SIM Unlocks
Unlocks performed using SIM unlock chips (e.g., RSIM, GV SIM) are not permanent. Updates, SIM swaps, or factory resets may deactivate the unlock. Star One Wireless is not responsible for restoring unlocks if altered after service.
Lost SIM Cards
We are not responsible for lost or misplaced SIM cards after activation. Customers must keep their SIM cards safe. Replacements are available for purchase.
Parts Used in Repairs
For device repairs, Star One Wireless uses generic or compatible parts to ensure cost-effectiveness and timely service. All parts are tested for functionality, but may not be original manufacturer components.
Abandoned Devices
Devices left for more than 90 days may be recycled or discarded due to space limitations. We make multiple contact attempts before disposal.. We attempt to contact customers multiple times before disposal. Please ensure timely pickup.
Payment & Pickup Terms
Please review our payment and pickup terms carefully to ensure a smooth transaction at Star One Wireless.
Is there a fee for using credit/debit cards?
Yes, a standard 8% fee applies to all credit and debit card transactions. To avoid this fee, consider using our in-store ATM.
Is there an ATM available in the store?
Yes, we have an ATM located inside our store for your convenience. Using the ATM allows you to avoid the credit/debit card fee.
What do I need to bring when picking up repaired items?
You must bring your receipt to pick up any repaired items. This helps us verify your purchase and ensure a secure handover.
What if I provide incorrect payment details?
Star One Wireless is not liable for any issues arising from wrong bill payment details provided by the customer. Please double-check your information.
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